Return Policy

RETURN AND REPAIR POLICY

AdamAlexis only offers for sale merchandise that has been carefully designed and produced to meet our high standards.  We want our customers to be fully confident in our commitment to quality. We warrant that each product will be free of manufacturer’s defects and that the product will be fit for the use intended by the design and manufacture of such product.

AdamAlexis will make repairs necessary to correct a manufacturing defect, at no charge, within three (3) months after purchase.  Examples of qualified manufacturing defects include improper zipper construction, incomplete stitching or broken, defective hardware that is not caused by the abuse, neglect, misuse or mishandling of the product, including exposure to moisture, severe tears in leather or lining, and ink marks or stains.  As with any leather product, over time, wear and tear will occur with normal use, resulting in fading or spotting, and edges and corners may show signs of wear. This is a natural and normal process for leather and is not covered by our warranty.  We can recommend steps for improving your product’s appearance that may have been diminished by normal wear and usage.

Return authorizations are required for all damage claims; any unauthorized return sent to AdamAlexis will be returned to the sender.  Repairs made by other than AdamAlexis or its authorized agent will not be reimbursed and will void any warranties given by us.  Processing time for standard repairs is approximately 45 to 60 days.  If a repair is not possible or is impracticable, a replacement of equal value will be provided.  We are available to assist you with any questions. AdamAlexis is not responsible for lost or stolen packages.  UNDER NO CIRCUMSTANCES WILL SELLER ACCEPT CLAIMS ON THE BASIS, OR RETURNS, OF MERCHANDISE THAT HAS BEEN ALTERED OR MODIFIED IN ANY MANNER. 

Limitation on Liability

EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, ADAMALEXIS DISCLAIMS ALL WARRANTIES OR ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  CUSTOMER ACKNOWLEDGES THAT IT SHALL NOT BE LIABLE FO RANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Jurisdiction/Governing Law

The Terms and Conditions governing the use of this website and the transactions occurring here, shall be governed by and interpreted under the laws of the District of Columbia. If any of their provisions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Terms and Conditions, which shall remain in full force and effect.

Force Majeure

 Neither you, the customer, nor AdamAlexis, shall be liable to the other for delays in performance of its obligations caused by acts of God, war (declared or undeclared), government regulation, terrorism, disaster, strikes, civil disorder, curtailment of transportation facilities, or similar occurrence beyond the party’s control, making it impossible, illegal, or commercially impracticable for one or both parties to perform its respective obligations hereunder.